Online Ordering Help
Below are some solutions to the most common online ordering queries. If you can't find the answer you need, scroll down to the bottom of the page, for a link to our Online Ordering Support Team.
No, your full order counts towards your 拢350 minimum order whether it is wine, champagne, spirits or beer.
To activate your online ordering account, you must be an existing 黑料网 customer. You will need your 鈥楽hip To鈥� number, which can be found at the top of your previous invoices, in the welcome email from your Account Manager, or by getting in touch with our .听
Please note that online ordering is only available to independent, regional accounts.
Navigate to the听听and complete the form to receive your login details via email. Please allow up to 2 working days for your login details to arrive.听听
If you haven鈥檛 traded with us before, you first need to open a 黑料网 Wine account by completing this form. Our Customer Service team will be in touch within 2 working days to take you through the next steps.
Once you have opened a 黑料网 Wine account, you will be able to activate your online ordering account by following the instructions above or heading straight to our
Adding more users to your account allows multiple people to build and place orders.听听
Navigate to听鈥楳y Account鈥�, select 鈥業nvite Additional Buyers鈥� and complete the form fields. The new buyer will receive a confirmation email to set a password.听听
Once you have added new users, you will be able to review the buyers on your account.听听
To听remove听buyers, or听set-up limits, budget caps and approvals,听please contact the听and select 'online ordering help' in the subject.
If you have logins for multiple venues, we can make it easier for you with a single username and password that has access to them all. To create a Head Office login, please contact听the and select 'online ordering help' in the subject. You can also set up limits, budget caps and approvals for each buyer and venue.听
You can change which venue you are ordering for by going to 鈥楳y Account鈥�, then听鈥榁iew Buyers in Company鈥�, then click 鈥楽how鈥� next to the venue you wish to use. You can now听place an order for delivery to this venue, by听adding products to basket.听听
Go to 鈥楳y听Account鈥� and select 鈥楥hange Password鈥� under 鈥楽ecurity Settings鈥�.听
Get in touch with the听听and select 'online ordering help' in the subject.
Go to 鈥楳y Account鈥� and change the VAT status under 鈥�Customisation鈥�.听
View听your order history听
To find, view and download previous orders, you need to navigate to听鈥楳y Account鈥櫶齛nd select听鈥楳y Order History鈥櫶齯nder听鈥楳y History鈥�. Complete the criteria听for the orders you wish to see and click find.听
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Invoices听
You can view and manage your invoices via the听. If you鈥檙e not registered for e-billing services, you can sign up on the same portal.听听
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Running reports听
To run an order report, you need to navigate to听the听鈥楳y Account鈥櫶齭ection, and then click on听鈥極rder Analysis Report鈥櫶齯nder听鈥楳y Report鈥檚. Complete the criteria for the report you wish to generate and click 鈥楪enerate Report鈥�.听听
You can pay invoices with a credit or debit card via听.听听
If you know the product codes of the products you鈥檇 like to order, you can听quickly place an order, without needing to search for products on the website.听
Navigate to听鈥極rder Now鈥櫶齛nd, under听鈥楺uick Order Pad鈥�,听enter the product code starting with 000 and the quantity required. Once completed, click on听鈥極rder Now鈥�. You can review and amend the order on the following page.听听
To copy and paste or import a CVS file of your order, click听鈥楥VS Upload鈥�. You need to make sure the product codes on the CVS file start with 000. You can review and amend the order听before submitting it.听
You can create and save multiple order pads,听so听you always听have a pre-prepared order, ready to go,听听
Navigate to听鈥楳y Account鈥櫶齛nd select听鈥極rder Pad Management鈥櫶齯nder听鈥楳y Order Pads鈥�.听Select 鈥楴ew鈥� from the dropdown box and give it a name, then听add the product codes or product names to the order pad.听Once you have added all your products, click on听鈥楿pdate Order Pad鈥�.听听
You can edit each order pad by adding or removing products听from听the 鈥楳y Account鈥櫶齛rea.听
To use a saved order pad, you need to navigate to听鈥極rder Now鈥櫶齛nd select the order pad you wish to use under听鈥楥ompany Order Pads鈥�. Input the required quantities and click听鈥楢dd Items听To听Basket鈥�.听听
You can set an听鈥極rder Pad鈥櫶齠or each of your venues using our head office tool. To learn more, please get in touch with the听 team and select 'online ordering help' in the subject.听
Build your order by adding items to your听basket. Navigate to your听basket, review your order and select听鈥楶roceed听To听Checkout鈥�. If stock of a product cannot be reserved, you will receive a warning message.听听
If you have any other questions relating to online ordering, please contact our . Or for more general enquiries relating to deliveries or returns, please visit our FAQs page.